Returns, Refunds, and Warranty
The Federal-Law Reality on Firearm Returns
Once a firearm has been transferred from the receiving FFL to you (after your 4473 is complete), federal law treats it as a used firearm — even if you have not fired it. We physically cannot accept it back as new product. This is not us being difficult; it is 18 U.S.C. § 922 and ATF rules around used-firearm logging. So inspect the firearm at the FFL before you complete the transfer.
Pre-Transfer Inspection
When you go to pick up your firearm, the FFL will let you inspect it before you sign the 4473. This is the most important step for protecting yourself. Look for:
- Visible damage to the finish, scope mounts, or grips
- Missing accessories (manual, lock, included magazines)
- Obvious mismatches with what was advertised (wrong caliber, wrong barrel length, wrong stock)
- Functional defects you can see (slide does not lock, bolt will not close)
If anything looks wrong, the receiving FFL can decline the transfer and ship it back to us at our expense. We refund 100% within 5 business days of receipt. Once the 4473 is signed, the gun is yours and the situation becomes a manufacturer warranty matter.
Manufacturer Warranties
Most major manufacturers carry lifetime or extended warranties on new firearms — Glock, Sig Sauer, Smith & Wesson, Ruger, Springfield Armory, CZ, Henry, and Daniel Defense all stand behind their products directly. If a defect shows up after you have completed the transfer, contact the manufacturer warranty department first. We are happy to help you locate the correct warranty contact.
Non-Firearm Items
Ammunition: non-returnable, period. Federal hazmat regulations do not allow us to take ammo back into inventory.
Optics, accessories, holsters, parts, magazines: 30-day return window in original packaging, unused. You pay return shipping. Refund issued within 5 business days of receipt. Opened items: 10% restocking fee.
Cleaning supplies, oils, solvents: non-returnable once seal is broken (hazmat).
Order Cancellation
Cancel any time before the firearm ships to your receiving FFL — full refund, no questions. Once the package is on its way to the FFL, the only path back is for the receiving FFL to refuse delivery on damage grounds, or for you to inspect-and-decline at pickup as described above.
Damaged in Transit
If the package arrives at the FFL with visible exterior damage, the FFL should refuse delivery. UPS or FedEx return it to us, we ship a replacement, and you do not pay anything extra. Photograph the damage if your FFL is willing to help. We file the carrier insurance claim ourselves.
What We Cannot Help With
- Buyer’s remorse after transfer (federal law, not our policy)
- NICS denials (call FBI, not us — we have no view into the database)
- State-level rejections that you knew about before ordering
- Modifications you made that voided the manufacturer warranty